Thank you for shopping with Suffix Business Solutions. We strive to ensure that you are satisfied with your purchase. If for any reason you need to return or exchange an item, please review our policy below:

1. Eligibility for Returns and Exchanges

• Returns and exchanges are accepted within 14 days of delivery.
• Items must be unused, in their original packaging, and accompanied by proof of purchase.
• Certain items are non-returnable, including but not limited to:
  • Software licenses.
  • Opened software packages.
  • Custom-built products.

2. Damaged or Defective Products

If your product arrives damaged or defective:

• Report the issue within 48 hours of receipt by contacting our support team.
• Include photos or videos of the damaged or defective item for faster resolution.
• We will arrange for a replacement or a refund as necessary.

3. Exchange Policy

• Exchanges are available for defective products or incorrect items shipped.
• Replacements will be processed once the original item is received and inspected.

4. Refund Policy

• Refunds are available for eligible returns and will be processed within 7-10 business days after we receive and inspect the item.
• Refunds will be credited to the original payment method.

5. Steps to Initiate a Return or Exchange

1. Contact our customer service team at support@suffixsolutions.com or call us at +234-9057086688.
2. Provide your order number and a brief description of the issue.
3. Ship the item back using the return label provided by us (if applicable).

6. Shipping Costs and Responsibility

• Suffix Business Solutions will cover return shipping costs if:
  • The item was damaged or defective upon delivery.
  • The wrong item was shipped.
• For all other returns, the customer is responsible for shipping costs.

7. Packaging and Condition Requirements

• Items must be returned in their original packaging, including all accessories, manuals, and warranty cards.
• Returns with missing components or significant damage may be subject to rejection or partial refunds.

8. Restocking Fees

• A 10% restocking fee may apply to items returned due to buyer’s remorse.

9. Exceptions

The following items or circumstances are not eligible for return or exchange:

• Digital products or licenses once delivered.
• Items damaged due to customer misuse.

10. Warranty Claims

• Warranty claims for eligible products (e.g., laptops, printers, cybersecurity hardware) should be directed to the manufacturer unless otherwise specified by Suffix Business Solutions.

11. Contact Information

For any inquiries or assistance regarding returns and exchanges, please reach out to us:

• Email: support@suffixsolutions.com
• Phone: +234-9057086688

12. Policy Updates

This Return & Exchange Policy is subject to change. Please check back regularly for updates.